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Shipping and Trade Policies

Domestic Shipping Rates:
All packages will be shipped by Fedex or by United States Postal Service. Dealer orders within the contiguous states will be shipped using Fedex. Motovation Accessories, LLC reserves the right in determining the most cost effective and efficient means possible. Normal delivery times vary depending on the final destination and provider selected. In stock merchandise will typically be shipped the same day or within 24 hours of the purchase decision. Items that are out of stock will create a short delay. You will be notified via email if an out of stock item appears to exceed a seven (7) day time frame or recovery period. Motovation Accessories, LLC will make every effort to deliver your order in a timely manner. If you selected an express shipping method and an item is out of stock, we will attempt to contact you immediately. We will attempt to call and email you but we cannot be responsible if you do not get our email because of your ISP's spam filtering settings. If we do not hear from you, we will proceed with the order when the item is in stock. Our advertised shipping times are estimated from the date of shipping and not the date the order was placed.

Next Day Air or Second Day Air Delivery
We can expedite a shipment on all in stock items by using Next Day Air or Second Day Air. Please contact us directly with any specific shipping needs. All overnight delivery orders must be placed by 1pm central time in order to ensure overnight shipping. Overnight shipping and other expedited shipping methods are only available to IN STOCK items. If you are unsure of our stock levels, you may contact us prior to ordering to ensure your items are available for delivery.

International Orders:
Motovation Accessories, LLC is pleased to assist our International customers, dealers and distributors. International orders and orders shipped outside of the 48 contiguous United States require an additional shipping fee (are not eligable for Free Shipping promotions).

Shopping in Foreign Currencies:
Exchange rates used on our website are only estimates and can often be out of date. Ultimately your order will be submitted to us in USD$. At the time your order is processed and payment is submitted to the merchant processor, if your card is based in a currency other than USD$, the merchant bank will perform the exchange to your home currency based on the interbank rate at that time. In most cases this is much more favorable to you. You will then receive your credit card bill for the transaction in your local currency. Please note that we cannot be responsible for any fees, if any that your card company may charge for foreign transactions.

Tariff and VAT Payments:
Motovation Accessories, LLC does not collect tariff and VAT payments from International customers. The customer must be responsible for the payment of Tariff and VAT payments or taxes to the Customs Office in the customer's country of residence. Our International Shipping Quote for orders going outside of the contiguous United States does not include brokerage, customs, or duty fees, or any additional taxes that may apply. We will not under-declare goods bound for international customers as this is against the law and the fines are prohibitive.

Sales Tax:
Motovation Accessories, LLC is a Texas corporation and must therefore charge a sales tax ONLY for orders requesting a delivery destination in Texas. All other states are exempt from sales tax at this time. The amount of sales tax for Travis County, TX, USA is 8.25%.

Warranties
Motovation is a distributor for the products that it sells. As such we do not offer any warranties. Manufacturer warranties may exist for products sold by us. We have an excellent relationship with all the manufacturers that we represent and will be more than happy to advocate on your behalf for any warranty claims with the manufacturers directly.

Return/Exchange Policy:
If you are not completely satisfied with your purchased item, you may return the item to Motovation Accessories, LLC within 60 days from the ship date for a refund or replacement. We have a no hassle return policy but some non-defective items may incurr a 15% re-stocking fee(see below). To qualify for FULL refund or replacement, items must be returned in their original and resellable condition in their original packaging with all tags and stickers attached. Motovation Accessories, LLC reserves the right to determine if an item is in resellable condition and if a re-stocking fee will be charged.

Electrical Components: Motovation only sells the highest quality items that are thoroughly tested at the factory. Unfortunately due to the nature of such components where incorrect installation very often renders them unusable, we cannot offer any returns or warranties with these items. We strongly encourage you to read the instructions carefully before attempting any installation.
Carbon Fiber: It took us many years to find manufacturers that supply high quality products that meet our stringent standards. All carbon is pre-inspected before it is shipped out to you. Due to the inherent inconsistencies of carbon fabric, very often weaves may not be 100% symetrical but they willl be very close. This is normal and is not considered a defect. All the carbon we sell regardless of manufacturer are cosmetically and aesthetically compatible unless otherwise stated. If you are in doubt please contact us. In most cases carbon fiber is special ordered and not eligable for returns.
Special Order Items: Unfortunately because these are not regularly stocked items, they are not eligible for refunds. Special order rules apply to any items not regularly kept in stock.

Please adhere to the following guidelines for returning merchandise to Motovation Accessories, LLC:
1. You must obtain authorization from Motovation Accessories, LLC prior to returning an item. To receive authorization, you will need to email the following address and request a Return Authorization (RA) number:
sales@motovationusa.com
Please include your Order Number in your request and which specific item(s) you have intentions on returning to Motovation Accessories, LLC and your brief explanation on why you are returning an item(s).
2. Once Motovation Accessories, LLC issues a Return Authorization Number you may return the item(s). Please read and understand the following conditions.
Conditions of Returned Merchandise:
A. Returns must include the original Motovation Accessories, LLC invoice or packing slip with the Return Authorization (RA) number.
B. Motovation Accessories, LLC will not accept returned merchandise without a Return Authorization (RA) number. Returns received without authorization will not be processed for refund or exchange.
C. Once you receive a Return Authorization (RA) number you may return item(s), in the original box with all accessories, warranty cards, owner's manuals, etc. within 60 days for an exchange or refund. Non-defective returns that are damaged or considered non-resellable will not be accepted. If the original package is damaged beyond re-use or missing, you will be charged a 15% restock fee.
D. Shipping and handling is non-refundable.
E. Shipping for returned merchandise must be pre-paid by the customer.
F. Returns must be shipped to Motovation Accessories, LLC via UPS for tracking purposes. Motovation Accessories, LLC assumes no liability for loss or damage of returned packages. Please pack the items well as damaged returns cannot be accepted for refunds. We strongly recommend that you purchase insurance from your shipper.
G. Returning merchandise nullifies your ability to take advantage of any promotions that may be associated with the order.
H. Any merchandise that has received a Return Authorization (RA) number should be sent to the following address:

Motovation Accessories, LLC

Returns Department – (RA Number)
8403 Cross Park Drive, Ste 3E
Austin, Texas 78754

Incomplete Orders or Missing Items
Our shipping department goes through a 3 step process to ensure that you receive the correct items.
1) The items in your order are checked against available inventory.
2) A second person picks the items for shipping.
3) A supervisor then checks the picked items against the order list and verifies the shipping label against the invoice.

Only then is the order packed and the shipping label applied. As a result we experience very few problems in this area.  However we strongly encourage you to check your order immediately after you receive it to make sure that you have received all the items in the enclosed packing list/invoice.  If there are any discrepancies you MUST notify us within 7 days and we will do our best to resolve it asap.  Unfortunately we will not be able to honor any claims of missing items after that period has lapsed.

Credit Card Security
Motovation Accessories, LLC is proud to offer the most comprehensive credit card security features currently available for online internet shopping. We have taken drastic measures to insure the safe and efficient transfer of personal information with the use of (SSL) Secure Socket Layer technology. Using secure 128 bit SSL encryption, Motovation Accessories, LLC and our customers can be assured of complete web site security and data transfer. You can verify that you are in a secure mode by viewing the small padlock icon at the bottom of your browser window. Additionally, you can verify that you are in a secure mode by viewing the URL line of your browser, while accessing the secure server, the first characters of the site address will show “https”. The “s” indicates that you have entered a secure server environment.

Payment Options:
Currently, Motovation Accessories, LLC accepts secure payments from the following vendor partners:
Visa, MasterCard, American Express.  If paying by credit card, your card will not be charged until your order is actually ready to ship.

*We do not allow C.O.D. orders without prior arrangements.

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