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Shipping and Return Policies

Domestic Shipping Rates:
All packages will be shipped by Fedex or by United States Postal Service. Dealer orders within the contiguous states will be shipped using Fedex. Motovation Accessories, LLC reserves the right in determining the most cost effective and efficient means possible. Normal delivery times vary depending on the final destination and provider selected. In stock merchandise will typically be shipped the same day or within 24 hours of the purchase decision. Items that are out of stock will create a short delay. You will be notified via email if an out of stock item appears to exceed a seven (7) day time frame or recovery period. Motovation Accessories, LLC will make every effort to deliver your order in a timely manner. If you selected an express shipping method and an item is out of stock, we will attempt to contact you immediately. We will attempt to call and email you but we cannot be responsible if you do not get our email because of your ISP's spam filtering settings. If we do not hear from you, we will proceed with the order when the item is in stock. Our advertised shipping times are estimated from the date of shipping and not the date the order was placed.

Bulk orders and LARGE items such as full systems, bodywork, fairings, etc may inccur additional shipping costs due to size and weight. These large items may not be available for discounted expedited shipping methods. Please contact before ordering if you feel your product may fall into this category.

Next Day Air or Second Day Air Delivery
We can expedite a shipment on all in stock items by using Next Day Air or Second Day Air. Please contact us directly with any specific shipping needs. All overnight delivery orders must be placed by 1pm central time in order to ensure overnight shipping. Overnight shipping and other expedited shipping methods are only available to IN STOCK items. If you are unsure of our stock levels, you may contact us prior to ordering to ensure your items are available for delivery. Please note that Saturday Delivery is required for overnight orders placed on a Friday. Otherwise, they will be deliverd on the following business day (Monday).

International Orders:
Motovation Accessories, LLC is pleased to assist our International customers, dealers and distributors. International orders are not eligable for Free Shipping promotions.

Shopping in Foreign Currencies:
Exchange rates used on our website are only estimates and can often be out of date. Ultimately your order will be submitted to us in USD$. At the time your order is processed and payment is submitted to the merchant processor, if your card is based in a currency other than USD$, the merchant bank will perform the exchange to your home currency based on the interbank rate at that time. Please note that we cannot be responsible for any fees, if any that your card company may charge for foreign transactions.

Tariff and VAT Payments:
Motovation Accessories, LLC does not collect tariff and VAT payments from International customers. The customer must be responsible for the payment of Tariff and VAT payments or taxes to the Customs Office in the customer's country of residence. Our International Shipping Quote for orders going outside of the contiguous United States does not include brokerage, customs, or duty fees, or any additional taxes that may apply. We will not under-declare goods bound for international customers as this is against the law and the fines are prohibitive.

Sales Tax:
Motovation Accessories, LLC is a Texas corporation and must therefore charge a sales tax ONLY for orders requesting a delivery destination in Texas. All other states are exempt from sales tax at this time. The amount of sales tax for Travis County, TX, USA is 8.25%.

Warranties
Motovation is a distributor for the products that it sells. As such we do not offer any warranties. Manufacturer warranties may exist for products sold by us. We have an excellent relationship with all the manufacturers that we represent and will be more than happy to advocate on your behalf for any warranty claims with the manufacturers directly.

Motovation Return Guidelines:

Return/Exchange Policy:
If you are not satisfied with your purchased item, you may have the option to return the item to Motovation Accessories, LLC within 30 days from the ship date for a refund or replacement. Please pay special attention to our return policies as they are strictly enforced to protect our customers.

  • To qualify for FULL refund or replacement, items must be returned in their original and unopened condition in their original packaging with all tags and factory seal attached.
  • Items that are opened or have broken the factory seal in any way are now considered "open box items" and will be subject to a 10% restocking fee.
  • If the item has been installed, blemished or damaged in any way, is not available for return. If you attemp to return a damaged or installed item, the item will be returned to the customer at their expense.
  • Special Order Items are not available for returns. This includes any custom built items, bike specific levers, and items with special color options, and items that are not regularly stocked items.
  • Motovation Accessories, LLC reserves the right to determine if an item is in resellable condition and if a re-stocking fee will be charged.

Please pack your return items well as damaged returns cannot be accepted for refunds. We strongly recommend that you purchase insurance from your shipper as damage may occur during the return shipping.

Electrical Components:
Unfortunately due to the nature of such components where incorrect installation can make these items unsafe for resale, we cannot offer any returns on opened electrical items. We strongly encourage you to read the instructions carefully before attempting any installation.

Special Order Items: Unfortunately because these are not regularly stocked items, they are not eligible for refunds. Special order rules apply to any items not regularly kept in stock, including ALL items that have custom color options such as levers, seat covers, anything hand made, or ordered as a bike specific item. Feel free to contact us before you purchase if you have questions if your item falls into the Special Order category.



You must obtain authorization from Motovation Accessories, LLC prior to returning an item. To receive authorization, you will need to CLICK HERE to email Motovation and request a Return Authorization (RA) number.

Please include your Order Number in your request and which specific item(s) you have intentions on returning to Motovation Accessories, LLC and your brief explanation on why you are returning an item(s). We encourage you include photos of your return if you are concerned that your return may not be eligable.

Please make sure you have read and understand the return policy conditions.

Any merchandise that has received a Return Authorization (RA) number should be sent to the following address:

Motovation Accessories, LLC
Returns Department – (insert RA Number)
8403 Cross Park Drive, Ste 3E
Austin, Texas 78754

Credit Card Security
Motovation Accessories, LLC is proud to offer the most comprehensive credit card security features currently available for online internet shopping. We have taken drastic measures to insure the safe and efficient transfer of personal information with the use of (SSL) Secure Socket Layer technology. Using secure 128 bit SSL encryption, Motovation Accessories, LLC and our customers can be assured of complete web site security and data transfer. You can verify that you are in a secure mode by viewing the small padlock icon at the bottom of your browser window. Additionally, you can verify that you are in a secure mode by viewing the URL line of your browser, while accessing the secure server, the first characters of the site address will show “https”. The “s” indicates that you have entered a secure server environment.

Payment Options:
Currently, Motovation Accessories, LLC accepts secure payments from the following vendor partners:
Visa, MasterCard, American Express and Paypal. 

*We do not allow C.O.D. orders without prior arrangements.

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