International Orders:
Motovation Accessories, LLC is pleased to assist our International dealers and distributors. International orders and orders shipped outside of the 48 contiguous United States require an additional shipping fee. All International orders will be shipped by DHL because of their excellent history with Motovation Accessories, LLC and because of their keen ability in the International market and comprehensive Parcel Tracking System. The specific procedure for orders outside the 48 contiguous United States is as follows.
1. Place your order online.
2. Motovation Accessories, LLC will send you an International Shipping Quote via email within 24 business hours of placing your order. You will be asked to provide an alternate method of payment if your address is not verifiable.
3. Upon receipt of the Motovation Accessories, LLC International Shipping Quote, you MUST REPLY and either accept or reject the additional shipping charges. Your International order will not be released from Motovation Accessories, LLC until the additional shipping charges are accepted.
4. Once you have accepted the additional shipping charges via a reply email, your order will be processed and set for immediate delivery. Should you decline the additional shipping charges or not reply to the International Shipping Quote within 3 business days your order will be automatically cancelled.
5. You will be notified automatically via email when your parcel has been shipped. Included in this email will be your Tracking number and additional useful instructions pertaining to your Motovation Accessories, LLC Account.
6) All international orders must be prepaid by - credit card, direct wire transfer or irrevocable L/C to Motovation Accessories, LLC.

Tariff and VAT Payments:
Motovation Accessories, LLC does not collect tariff and VAT payments from International customers. The customer must be responsible for the payment of Tariff and VAT payments or taxes to the Customs Office in the customer's country of residence. Our International Shipping Quote for orders going outside of the contiguous United States does not include brokerage, customs, or duty fees, or any additional taxes that may apply.

Sales Tax:
Motovation Accessories, LLC is a Texas corporation and must therefore charge a sales tax ONLY for orders requesting a delivery destination in Texas. All other states are exempt from sales tax at this time. A copy of your Texas resale certificate must be submitted to be exempt from Texas sales tax.

Warranties
Motovation is a distributor for the products that it sells. As such we do not offer any warranties. Manufacturer warranties may exist for products sold by us. We have an excelent relationship with all the manufacturers that we represent and will be more than happy to advocate on your behalf for any warranty claims with the manufacturer directly.

Return/Exchange Policy:
If you are not completely satisfied with your purchased item, you may return the item to Motovation Accessories, LLC within 7 days from the ship date for a refund or replacement. To qualify for refund or replacement, items must be returned in their original and resellable condition in their original packaging with all tags and stickers attached. Motovation Accessories, LLC reserves the right to determine if an item is in resellable condition.

Electrical Components: Motovation only sells the highest quality items that are thoroughly tested at the factory. Unfortunately due to the nature of such components where incorrect installation very often renders them unusable, we cannot offer any returns or warranties with these items. We strongly encourage you to read the instructions carefully before attempting any installation.
Carbon Fiber: It took us many years to find manufacturers that supply high quality products that meet our stringent standards. We pre-inspect every item before we ship them out to you. Due to the inherent inconsistencies of carbon fabric, very often weaves may not be 100% symetrical but they willl be very close. This is normal and is not considered a defect. If you are in doubt please contact us.
Special Order Items: Unfortunately because these are not regularly stocked items they are not eligible for refunds.

Please adhere to the following guidelines for returning merchandise to Motovation Accessories, LLC:
1. You must obtain authorization from Motovation Accessories, LLC prior to returning an item. To receive authorization, you will need to email the following address and request a Return Authorization (RA) number:
sales@motovationusa.com
Please include your Order Number in your request and which specific item(s) you have intentions on returning to Motovation Accessories, LLC and your brief explanation on why you are returning an item(s).
2. Once Motovation Accessories, LLC issues a Return Authorization Number you may return the item(s). Please read and understand the following conditions.
Conditions of Returned Merchandise:
A. Returns must include the original Motovation Accessories, LLC invoice or packing slip with the Return Authorization (RA) number.
B. Motovation Accessories, LLC will not accept returned merchandise without a Return Authorization (RA) number. Returns received without authorization will not be processed for refund or exchange.
C. Once you receive a Return Authorization (RA) number you may return item(s), in the original box with all accessories, warranty cards, owner's manuals, etc. within 30 days for an exchange or refund. Non-defective returns will be charged a 15% restock fee.
D. Returns without the complete original packaging will be charged a $20 handling fee.
E. Shipping and handling is non-refundable.
F. Shipping for returned merchandise must be pre-paid by the customer.
G. Returns must be shipped to Motovation Accessories, LLC via UPS for tracking purposes. Motovation Accessories, LLC assumes no liability for loss or damage of returned packages. Please pack the items well as damaged returns cannot be accepted for refunds. We recommend you purchase insurance from your shipper.
H. Returning merchandise nullifies your ability to take advantage of any promotions that may be associated with the order.
I. Any merchandise that has received a Return Authorization (RA) number should be sent to the following address:

Motovation Accessories, LLC
Returns Department – (RA Number)
8403 Cross Park Drive, Ste 3E
Austin, Texas 78754

Incomplete Orders or Missing Items
Our shipping department goes through a 3 step process to ensure that you receive the correct items.
1) The items in your order are checked against available inventory.
2) A second person picks the items for shipping.
3) A supervisor then checks the picked items against the order list and verifies the shipping label against the invoice.

Only then is the order packed and the shipping label printed. As a result we experience very few problems in this area.  However we strongly encourage you to check your order immediately after you receive it to make sure that you have received all the items in the enclosed packing list/invoice.  If there are any discrepancies you MUST notify us within 7 days and we will do our best to resolve it asap.  Unfortunately we will not be able to honor any claims of missing items after that period has lapsed.

Credit Card Security
Motovation Accessories, LLC is proud to offer the most comprehensive credit card security features currently available for online internet shopping. We have taken drastic measures to insure the safe and efficient transfer of personal information with the use of (SSL) Secure Socket Layer technology. Using secure 128 bit SSL encryption, Motovation Accessories, LLC and our customers can be assured of complete web site security and data transfer. You can verify that you are in a secure mode by viewing the small padlock icon at the bottom of your browser window. Additionally, you can verify that you are in a secure mode by viewing the URL line of your browser, while accessing the secure server, the first characters of the site address will show “https”. The “s” indicates that you have entered a secure server environment.

Payment Options:
Currently, Motovation Accessories, LLC accepts secure payments from the following vendor partners:
Visa, MasterCard, American Express.  If paying by credit card, your card will not be charged until your order is actually ready to ship.

*We do not allow C.O.D. orders without prior arrangements.